The Chief of Staff (CoS) bridges the gap between vision and execution in the modern, agile, and efficient organization.

This versatile and essential position plays a pivotal role in ensuring organizational excellence and success.

In this article we unpack what a Chief of Staff does, what their responsibilities typically are, and why every organization should consider having a Chief of Staff.

Chief of Staff - Waymaker is software for leaders to manage plans, goals, projects, and meetings.

What does a Chief of Staff do?

A Chief of Staff (CoS) is a senior executive-level role within an organization that serves as a close advisor and strategic partner to a top-level leader, typically the CEO, President, or another high-ranking executive.

The primary purpose of a Chief of Staff is to enhance the efficiency and effectiveness of the leadership team and the organization as a whole. This role exists in various sectors, including business, government, non-profits, and more.

What are the typical responsibilities of a Chief of Staff?

The responsibilities and functions of a Chief of Staff can vary widely based on the organization’s structure, industry, and the specific needs of the executive they support. However, some common aspects of the Chief of Staff role include the following.

Strategic Support: CoS assists the executive in shaping and executing the organization’s strategic initiatives. They help translate the executive’s vision into actionable plans and ensure alignment across various departments and functions.

Operational Oversight: CoS may oversee the day-to-day operations of the organization, ensuring that processes run smoothly, goals are met, and resources are allocated effectively.

Information Management: CoS filters and manages information flow to and from the executive’s office. They prioritize incoming requests, communications, and meetings, allowing the executive to focus on high-priority tasks.

Project Management: CoS often manages special projects, initiatives, or cross-functional teams on behalf of the executive. They ensure that these projects stay on track, meet deadlines, and align with the organization’s strategic goals.

Stakeholder Management: CoS interfaces with various stakeholders, including internal teams, external partners, clients, and the board of directors. They facilitate communication and collaboration, ensuring that all parties are aligned.

Decision Support: CoS provides valuable insights and analysis to aid the executive in making informed decisions. They may conduct research, gather data, and present recommendations on key strategic issues.

Crisis Management: In times of crisis or unexpected challenges, CoS plays a critical role in managing the response, coordinating efforts, and maintaining business continuity.

People Leadership: Depending on the organization, CoS may have direct reports and oversee teams, fostering a culture of collaboration, growth, and high performance.

Representational Roles: CoS may represent the executive in meetings, events, and external engagements when the executive’s presence is required but not possible.

Culture and Change Management: CoS can play a role in shaping the organizational culture and facilitating change initiatives. They help communicate changes to employees and ensure a smooth transition.

The Chief of Staff role demands a combination of strategic thinking, organizational acumen, communication skills, adaptability, and the ability to work effectively across various levels of the organization.

While the role itself can be dynamic and diverse, its overarching goal is to amplify the impact of the executive by providing the support and structure necessary for successful leadership and organizational growth.

12 Reasons why a Chief of Staff can power your people’s performance

Incorporating a Chief of Staff into your organization can yield a multitude of benefits that contribute to enhanced efficiency, strategic execution, and overall organizational success. Here are 12 compelling reasons to consider bringing a Chief of Staff on board:

1 Strategic Alignment

A Chief of Staff acts as a direct bridge between the executive leadership and various departments. They ensure that the organization’s strategies and goals are effectively communicated, understood, and executed across all levels.

2 Operational Efficiency

By streamlining processes, optimizing workflows, and identifying inefficiencies, a Chief of Staff enhances the overall operational efficiency of the organization. They focus on eliminating roadblocks and bottlenecks that hinder productivity.

3 Cross-Functional Collaboration

A Chief of Staff facilitates collaboration between departments, breaking down silos and promoting a cohesive working environment. This enhances communication, encourages knowledge-sharing, and drives synergies across teams.

4 Decision Support

With a comprehensive view of the organization’s operations, a Chief of Staff can provide valuable insights and data-driven recommendations to aid decision-making by the executive leadership. They offer a balanced perspective, considering the impact of choices on different aspects of the organization.

5 Change Management

During periods of change, such as mergers, acquisitions, or strategic shifts, a Chief of Staff can manage the transition process, ensuring that changes are smoothly implemented and minimizing disruptions.

6 Strategic Planning and Execution

Chiefs of Staff contribute to the creation, refinement, and execution of strategic plans. They work closely with the leadership team to translate high-level vision into actionable plans that drive the organization forward.

7 Time Management for Executives

Executives often have demanding schedules. A Chief of Staff takes on tasks like scheduling, prioritization, and preparation for meetings, allowing leaders to allocate more time to strategic thinking and decision-making.

8 Communication Hub

Chiefs of Staff are adept communicators who facilitate transparent and effective communication throughout the organization. They relay important messages, disseminate information, and manage internal and external communications.

9 Project Management

When it comes to complex initiatives or projects, a Chief of Staff can oversee project management, ensuring deadlines are met, resources are allocated appropriately, and deliverables are achieved.

10 Leadership Development

Chiefs of Staff often mentor and groom emerging leaders within the organization, fostering a pipeline of talent and contributing to the long-term growth and sustainability of the company.

11 Crisis Management

In times of crisis or unexpected challenges, a Chief of Staff can play a pivotal role in coordinating responses, mobilizing resources, and maintaining business continuity.

12 Innovation and Creativity

By encouraging a culture of innovation and creativity, a Chief of Staff can help the organization stay agile and competitive in a rapidly changing landscape.

Incorporating a Chief of Staff into your organization can elevate its operational excellence, strategic agility, and overall performance. This role serves as a force multiplier for the leadership team, enabling them to focus on high-level vision and strategy while knowing that day-to-day operations are in capable hands.

How does Waymaker help a Chief of Staff?

Waymaker is software for a Chief of Staff to manage plans, people, and performance.

When implemented, Waymaker can help teams lift their goal performance by up to 77%. It does this by helping a Chief of Staff do the following.


Build plans and goals, add teams and align or assign goals.



Track outcomes & see meaningful scorecards of progress.

Waymaker outcome editor Top OKR Software Tools to Boost Your Team's Productivity in 2023


Automate meetings, minutes, and actions to save time and accelerate outcomes.

Waymaker meetings


Run diagnostics to find growth gaps or learn new skills in our academy.

Waymaker Leadership Software

With Waymaker, a Chief of Staff and save time and lead teams to achieve up to 77% better goal performance.

To stop wasting time and accelerate your team’s productivity, get started today with a free 30-day trial of Waymaker.io.

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Performance intelligence software for holding plans, people, and performance accountable. Achieve up to 77% better goal performance with Waymaker.io