Course overview
This course is designed to teach users how to write a comprehensive service plan that aligns with the business goals and outcomes.
Participants will learn the key elements of a service plan and how to create a strategic roadmap to achieve service targets.
This course will cover customer insights, customer requirements, challenges & roadblocks, key metrics, strategic initiatives, and learning and development.
Learning outcomes
Upon completing this course, learners will be able to:
- Develop an effective service plan that aligns with business goals and objectives.
- Understand and implement a framework for customer insights
- Identify current challenges and roadblocks that hinder service performance and develop solutions to overcome them.
- Define key metrics and assign role owners to track success and measure progress towards sales targets.
- Develop strategic initiatives and create a strategic roadmap to achieve service goals.
- Identify learning and development needs and create a plan to improve skills and knowledge related to customers, market, product, and service methodology.
- Evaluate the effectiveness of the sales plan and make necessary adjustments to improve results.
Overall, this course equips learners with the knowledge and skills needed to create a comprehensive service plan that is tailored to their business needs, and helps them achieve their sales targets effectively.
