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Write an effective service plan

1:30

Waymaker Academy

Course overview

This course is designed to teach users how to write a comprehensive service plan that aligns with the business goals and outcomes.

Participants will learn the key elements of a service plan and how to create a strategic roadmap to achieve service targets.

This course will cover customer insights, customer requirements, challenges & roadblocks, key metrics, strategic initiatives, and learning and development.

Learning outcomes

Upon completing this course, learners will be able to:

  • Develop an effective service plan that aligns with business goals and objectives.
  • Understand and implement a framework for customer insights
  • Identify current challenges and roadblocks that hinder service performance and develop solutions to overcome them.
  • Define key metrics and assign role owners to track success and measure progress towards sales targets.
  • Develop strategic initiatives and create a strategic roadmap to achieve service goals.
  • Identify learning and development needs and create a plan to improve skills and knowledge related to customers, market, product, and service methodology.
  • Evaluate the effectiveness of the sales plan and make necessary adjustments to improve results.

Overall, this course equips learners with the knowledge and skills needed to create a comprehensive service plan that is tailored to their business needs, and helps them achieve their sales targets effectively.

Waymaker Academy is open to all users of Waymaker, even if you do not have an app license yet.

To get started, choose a course, if you don’t have a user ID, you can create one and use that when you enter other courses.

If you want to see your badges and certifications against your profile in the Waymaker App, then ensure your Academy and App email are the same. All courses can also be accessed from main menu in the app.

SERVICE PLAN

1:30

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