Customer Experience Consultant Certification

45 minutes

Waymaker Academy


The Waymaker Customer Experience (CX) Consultant Certification is an advanced credential aimed at leaders who aspire to transform sales and marketing teams into high-performing growth engines for organizations.

Priced at $299 AUD, the test is non-proctored and accessible to professionals globally.

This certification builds upon the foundational Waymaker Platform Specialist certification and is particularly suitable for business coaches, consultants, and fractal Chiefs of Staff involved in strategy and operations.

More information is available here.

Key Competencies Acquired

  • Conducting leadership diagnostics in Waymaker to identify growth gaps in sales, marketing, and service
  • Facilitating strategic sales, marketing, and service coaching and goal planning sessions
  • Implementing effective demand and revenue growth frameworks using Waymaker’s CX playbooks
  • Building, implementing, and teaching the best practices of Waymaker software for diagnosing, planning, tracking, and delivering goals
  • Achieving demonstrable leadership improvement across leaders in sales, marketing, and service

Target Audience

This certification is ideal for:

  • Fractal Chiefs of Staff
  • Advisors
  • Strategy & Operations Leaders
  • Business Coaches
  • Consultants

Objectives for CX Consultants

Upon successful completion, certified individuals will gain:

  1. Expertise in Marketing and Sales: Recognition as an authority in the fields of marketing and sales.
  2. Financial Stability: A methodology to build recurring income through strategic sales and marketing advisory services.
  3. Comprehensive Toolkit: A complete set of playbooks, frameworks, templates, and how-to guides for creating repeatable growth.
  4. Demonstrable ROI: A way to show tangible returns on the effort invested in designing and building a better business.
  5. Flexibility: The ability to work both in-person and online with businesses and organizations in your niche or specialty.

Benefits of the Certification

Expertise and Recognition

The certification establishes you as an expert in marketing and sales, enhancing your professional credibility and market value.

Financial Stability

The certification provides a pathway to build recurring income through strategic sales and marketing advisory services, offering financial stability and growth.

Comprehensive Toolkit for Growth

Certified individuals receive a complete set of playbooks, frameworks, templates, and how-to guides, enabling them to drive repeatable growth for their clients.

Demonstrable ROI

The certification equips you with the methodologies to implement demonstrable leadership improvements, thereby providing a tangible return on investment for your clients.

Flexibility and Reach

The certification allows you the flexibility to work both in-person and online, expanding your reach to businesses and organizations globally.

For those in roles such as a fractal Chief of Staff, this certification aligns closely with the responsibilities and skills required, making it a valuable asset for career advancement and organizational impact.

Waymaker Academy is open to all users of Waymaker, even if you do not have an app license yet.

To get started, choose a course, if you don’t have a user ID, you can create one and use that when you enter other courses.

If you want to see your badges and certifications against your profile in the Waymaker App, then ensure your Academy and App email are the same. All courses can also be accessed from main menu in the app.

customer experience certification

45 minutes

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